Refund policy
Refund Policy – ClassyJackets
At Classy Jackets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund under the following terms:
1. Eligibility for Refund
-
Refund requests must be submitted within 7 days of delivery.
-
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
-
Sale, discounted, or clearance items are not eligible for a refund.
-
Custom or personalized orders are non-refundable.
2. Refund Process
-
To initiate a refund, email us at info@classyjacket.com with your Order ID and reason for refund.
-
Once your returned item is inspected, we will notify you regarding approval or rejection of your refund.
-
If approved, refunds will be processed within 7–10 business days to your original payment method.
-
Shipping charges are non-refundable.
3. Non-Refundable Situations
Refunds will not be granted if:
-
The product is used, damaged, or missing tags.
-
The return request is made after the 7-day period.
-
The product was purchased on sale or during a promotional offer.
4. Damaged or Incorrect Items
If you received a defective or wrong item, please contact us within 48 hours of delivery with photos. In such cases, we will cover return shipping and issue a full refund or replacement.